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FAQs

We are always happy to respond to your queries, so if you have a question that is not answered below please call us on +44 (0)20 8979 8647 or e-mail us and we will only be too happy to help.

Why register?

Registering allows you to price images, see large preview images, create lightboxes and allows us to give you the best service possible.

I’ve forgotten my password

You can request a password reminder by clicking on ‘Forgotten’, this sends you an email to the address you registered with us.

What price are your images?

The prices we charge for our images are dependent on a range of factors. These range from the size at which the image is to be used, the placement of the image or the frequency with which a client will purchase images. You can use our on-line pricing tool to calculate prices or call us if you are unsure what factors determine the price we charge.

Can I negotiate prices if I use your images regularly?

We can usually set up a pricing agreement with clients who will be using us on a regular basis.  We have agreements for Press and Book Publishers: call us to discuss.

How do you send me an image?

All our hi-res images are available for immediate download from our server. These are supplied as high quality jpegs with the size dependent on your specifications. If you require an image on our website which is not hi-res it will be scanned and made ready for you to download, usually within one hour.

I want to order an image on your website but it appears unsharp. Do you have a better quality version? 

This will be an old, lo-res scan. We shall do a new hi-res scan of the transparency and upload this version for you to download, usually within one hour.

Can I search by image numbers?

Yes, our image numbers work just as keywords. You can also use ‘wildcards’ for keywords. The wildcard symbol is an asterisk ‘*’; searching for vine* will also return all images of vines, vineyards etc.

Can I search by Category/Contributor/Orientation?

These features are all available in the ‘Advanced Search’ tab.

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