We are always happy to respond to your queries, so if you have a question that is not answered below please call on +44 (0)20 8979 8647 or e-mail us and we will only be too happy to help.
Registering means that you can create lightboxes. Once prices have been agreed we can then give you an account upgrade which allows downloading of hi-res images without prepayment.
I’ve forgotten my password
You can request a password reminder by clicking on ‘Forgotten’, this sends you an email to the address you registered with us.
What price are your images?
The prices we charge for our images are dependent on a range of factors: from the size at which the image is to be used, the placement, or the frequency with which a client will purchase images. It is best to email us with this information so that we can offer you our best prices.
Can I negotiate prices if I use your images regularly?
We can usually set up a pricing agreement with clients who will be using us on a regular basis: contact us to discuss.
How do you send me an image?
All our hi-res images are available for immediate download as high quality jpegs with the size dependent on your specifications. Most images are >50MB, so A3 or larger at 300ppi. Those that are smaller are marked with the size available. If you require an image which is not hi-res (LR) it will be scanned and made ready for you to download, usually within one hour.
I want to order an image on your website but it appears unsharp. Do you have a better quality version?
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